Yeah… Finally, my HTC phone was pick up by authorized courier service called UPS. It’s actually really a good service provided by HTC. Whenever you mobile phone needs repair or replacement, just call/email/chat them for customer service. The good thing about HTC, your mobile phone will be picked up at your home/office! No need to walk in to any service centre…
My mobile phone was identified as faulty camera in low light condition due to Ultrapixel sensor (Thermal issue!). It’s called purple/blue tinted issue. You may test you camera device by launch camera apps and cover the camera lens. If the your display turn into black screen. Then, you camera is OK. Let see how long does it take for HTC to repair the unit.
Tracking status;
| 15 November 2013 | Call customer service to arrange the pick up service for mobile phone |
| 19 November 2013 | Item picked up by courier (UPS) |
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